With the new semi-automatic warehouse, Carrefour can process 5,000 orders per day. E-commerce for food seems to have become a habit for Belgian consumers.
The new DC of Carrefour Belgium is open 4 May. Last September, Carrefour partnered with International Food-X Technologies Inc. to open this new distribution center for online food orders with the necessary software.
Since the coronavirus crisis, the request for home delivery and click & collect has increased, e-commerce orders had tripled in 2020, compared to 2019. This increase is expected to continue beyond COVID-19, now that consumers have become accustomed to its convenience.
The 8.350m2 distribution center, operated by ID Logistics, with the help of the new software system, can improve productivity, profit and provide a better customer experience. In addition to the size, the center is progressive because many of the steps are automated. Carrefour uses the new building to serve the hypermarkets in Burcht, Borsbeek and Schoten. Over time, the area will expand and deliver to all click & collect offers throughout Belgium.
Jan Pollier, digital & e-commerce director, explains:
“With This new distribution centre, Carrefour Belgium wants to take the next step in its online shopping offer. The main goal is to serve more customers, better and faster.”